Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.

PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.

CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.

Our page, Connecting to Compatible Analog Amplifiers, portrays a list of third party analog amplifiers that CyberData has validated compatibility. If you do not see your amplifier on the list, please contact CyberData’s Technical Support Department.

The CyberData Paging Server can send out multicast onto the local subnet by dialing the device and choosing one of the zones (0-99). The recipient will need to be multicast capable, on the same subnet as the Paging Server and configured to receive the stream by providing it the unique multicast address and port number that the audio will be streamed through.

IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

See the CyberData Technical Support Knowledgebase article providing documents How Do I Page to Phones That Can Listen to Multicast?

See SIP Point-To-Point Configuration

The power connection requires a +48v 380mA (min) power brick. The connector is 2.5mm with a positive center. Cisco's CP-PWR-CUBE-3 power brick is approved.

CyberData’s Technical Support Department

There is currently no limit to the number of users.

The paging server's page groups (PGroups) can be set to page to a specific channel. This allows for each PGroup to page to a different channel.

There is no limit. Schedules are now stored on the unit itself, no need to manage schedule files separately on a computer.